Refund Policy (Digital Downloads)

DRAFT FOR GLENN'S REVIEW (2026-10-29). NOT PUBLISHED. Every [GLENN TO CONFIRM] must be resolved before going live. Not reviewed by a licensed attorney.

Last updated: [GLENN TO CONFIRM: DATE PUBLISHED]

We want you to get what you paid for. This policy applies to all digital products sold on morrislane.store by Morris Lane LLC.

When we will refund or replace

We will give you a full refund (or, at your choice, a corrected or replacement file) if:

1. You were charged but never received a working download link and we cannot fix it within [GLENN TO CONFIRM: 3] business days of your report;
2. The file is corrupted, incomplete, or materially different from the product description, and we cannot provide a working replacement;
3. You were charged more than once for the same product; or
4. You were charged without your authorization (report it to us promptly).

Please report problems to [GLENN TO CONFIRM: support email] within [GLENN TO CONFIRM: 30] days of purchase and include your order number or the email used for the purchase.

[GLENN TO CONFIRM: OPTIONAL – OWNER DECISION: satisfaction guarantee]

[GLENN TO CONFIRM: Option A (recommended for a new store, builds trust): "If you are not satisfied, ask for a refund within [7] days of purchase and we will refund you, no questions asked."] [GLENN TO CONFIRM: Option B (stricter): No refunds for change of mind once a file has been downloaded.] If neither option is selected, the stricter rule (Option B) is the default text below.

When we generally do not refund

Because digital products cannot be returned, we do not refund for change of mind, or for buyer error (wrong product chosen, incompatible device) once the file has been delivered or downloaded, except where the law requires otherwise or as stated above. Nothing in this policy limits any rights you have under applicable law that cannot be waived.

How to request a refund

Email [GLENN TO CONFIRM: support email] with your order number, the email used at checkout, and a short description of the issue. We aim to respond within [GLENN TO CONFIRM: 2] business days.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Your bank may take [GLENN TO CONFIRM: 5–10] business days to post the credit. If a refund is issued, your access to the product may be turned off and you agree to delete your copies.

Chargebacks

Please contact us before disputing a charge with your bank; we resolve valid issues quickly.